Returns & FAQ

🌸 How does Sakura’s Letter Club work?

Sakura’s Letter Club is a monthly beginner-friendly Japanese snail mail subscription!

When you join, you’ll begin with Letter #1, no matter when you subscribe. Each month that your membership remains active, you’ll receive the next letter in Sakura’s story in order.

Each letter includes beginner-friendly Japanese reading practice along with an English translation, vocabulary and grammar help, reading questions, access to a QR listening/read-along, and a variety of themed stickers, stationery, and other fun extras.

The Japanese gradually increases in difficulty as the story continues, so you can learn alongside Sakura one letter at a time! 🌸

💌 When will my letter be mailed?

Your first letter will usually be prepared and mailed within 2–4 business days after your successful membership payment.

After that, Fourthwall will automatically process your membership renewal each month based on the date you originally joined. Your next letter will usually be prepared and mailed within 2–4 business days after each successful renewal payment.

Because everyone begins with Letter #1 and progresses through Sakura’s story individually, there is no monthly sign-up deadline or cutoff date.

📬 Does my membership include shipping?

Yes! The cost of mailing your monthly letter is included with your Sakura’s Letter Club membership within the shipping areas currently offered at checkout. There is no separate monthly postage charge added afterward.

📮 Does my letter include tracking?

No. Sakura’s Letter Club is sent as traditional snail mail using standard stamped letter mail, so tracking is not included.

This helps keep the club affordable while preserving the fun of receiving a real letter in your mailbox! 💌

Please double-check that your mailing address is complete and correct when joining, and remember to update it if you move.

💌 What if my letter doesn’t arrive?

Postal delays can occasionally happen with standard untracked mail, so please allow a reasonable amount of time for your letter to arrive.

If enough time has passed and you believe your letter may have been lost in the mail, please send me a direct message through Fourthwall. I’ll verify your membership and mailing information and help you from there.

When appropriate, I’m happy to send one replacement copy of a genuinely lost letter at no additional cost.

Repeated missing-letter reports may require additional review, address verification, or a change to how future mail is handled.

🏠 What if my mailing address is wrong or changes?

Please make sure your mailing address is correct before your membership payment or renewal.

If you notice an error, send me a message through Fourthwall as soon as possible. If your letter has not been mailed yet, I’ll do my best to correct the address before it goes out.

Once a letter has already been mailed, I cannot guarantee that it can be recovered or redirected.

If a letter is returned to me because of an incorrect or incomplete address, I may ask you to confirm your mailing information before it is sent again.

↩️ Can I return or exchange my Letter Club package?

Because Sakura’s Letter Club contains physical paper goods, stickers, and other small items that are prepared for each member, returns and exchanges are not accepted for monthly Letter Club mailings.

However, if there is a genuine problem with your letter—such as receiving the wrong letter or an item arriving significantly damaged—please send me a message through Fourthwall so I can help make it right.

💳 Can I receive a refund?

If you believe you were charged accidentally or there is a problem with your membership payment, please send me a message through Fourthwall as soon as possible.

Because each monthly payment corresponds with a physical Sakura’s Letter Club package that I personally prepare and mail, refunds generally cannot be provided after the corresponding letter has already been prepared or mailed.

If you contact me before your letter has been prepared or mailed, I’ll be happy to review the situation and determine whether a full or partial refund is appropriate.

Cancelling your membership prevents future renewals but does not automatically refund a payment that has already been processed.

If there is a problem with a letter that has already been mailed—or your letter appears to have been lost in the mail—please contact me so I can help resolve the issue.

🌸 Can I cancel my membership?

Yes! You can cancel your Sakura’s Letter Club membership at any time through your Fourthwall account.

Your membership is billed monthly based on the date you originally joined. If you cancel before your next renewal, you will not be charged for another month.

After cancelling, you will continue to have access to your paid membership benefits through the end of the billing period you have already paid for.

There is no minimum number of months you are required to stay subscribed.

⏸️ Can I pause my membership?

Fourthwall does not currently offer a way to pause a membership.

If you need to take a break, you can cancel your membership before your next renewal and resubscribe whenever you’re ready to return.

🌸 If I cancel and come back later, do I have to start over at Letter #1?

No! If you previously received letters from Sakura’s Letter Club and decide to return, please send me a message through Fourthwall after resubscribing.

I can check your previous membership history and make sure you continue with the appropriate next letter rather than unnecessarily starting Sakura’s story over from the beginning.

📖 What Japanese level is Sakura’s Letter Club for?

Sakura’s Letter Club is designed for beginner Japanese learners, especially learners who are ready to begin reading simple Japanese.

The first letters are intentionally approachable, with new vocabulary and grammar supported by explanations and English translations. The Japanese will gradually increase in difficulty as you progress through the story.

You do not need to understand everything on your first read. The letters are designed to give you an enjoyable way to practice and build your reading skills over time!

あ What if I don’t know hiragana yet?

That’s okay! 🌸

You can join the free Sakura’s Study Club and visit Sakura’s Study Room, where you’ll find free beginner Japanese-learning resources, including a Hiragana Practice Workbook and interactive kana practice.

Once you’re comfortable beginning simple Japanese reading practice, Sakura’s Letter Club will be waiting for you!

💌 Will everyone receive the same letter each month?

Not necessarily!

Sakura’s Letter Club follows a sequential story rather than a traditional January/February/March subscription.

Every new member begins with Letter #1. After that, each successful monthly renewal moves you to the next letter in the series.

That means two members who joined at different times may receive different letters during the same month.

🎁 What comes in each letter?

Every letter is a little different!

Your membership centers around a beginner-friendly Japanese story letter and may also include things such as:

  • English translation, vocabulary and grammar help, and reading questions
  • QR listening/read-along content
  • A themed sticker sheet
  • Character and decorative stickers
  • Stationery or Japanese-learning aids
  • Small themed surprises and extras

Exact designs and bonus items may vary from letter to letter, which is part of the fun! 🌸

🎧 What is the QR listening/read-along?

Your letter may include a QR code that takes you to listening or read-along material created to accompany that part of Sakura’s story.

You can use it to hear the Japanese while following along with your physical letter for additional listening and pronunciation practice.

Letter Club QR content and other member-exclusive materials are intended for Sakura’s Letter Club members. Please do not publicly repost, share, or redistribute member-exclusive materials or links.

✨ Are the stickers waterproof?

Sticker materials and finishes may vary depending on the item and the letter.

Unless a particular item is specifically described as dishwasher-safe or suitable for prolonged outdoor use, I recommend treating the stickers as decorative stickers rather than permanent outdoor decals.

🛍️ Do Letter Club members receive a shop discount?

Yes! Active Sakura’s Letter Club members receive 10% off eligible standalone products in the Sakura’s Letter Club shop.

This discount applies to eligible standalone shop items and does not reduce the price of your monthly membership.

🌸 What’s the difference between Sakura’s Study Club and Sakura’s Letter Club?

Sakura’s Study Club is completely free and gives you access to Sakura’s Study Room and free beginner Japanese-learning resources.

Sakura’s Letter Club is the paid monthly snail mail membership where you receive Sakura’s beginner Japanese story letters and accompanying physical goodies through the mail.

You’re welcome to start with the free Study Club and join Sakura’s Letter Club whenever you feel ready!

💬 What if I have another question or need help with my membership?

If you’re a Sakura’s Letter Club member, you can send me a direct message through Fourthwall with questions about your membership, mailing address, missing letter, or anything else related to your Letter Club subscription.

For general questions about Sakura’s Study Club or the free Japanese-learning resources, you’re also welcome to reach out through Sakura’s Letter Club social media.

Additional Store & Payment Information

We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your Billing page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please contact us with these details via our contact form.

Refunds Policies

Product Orders Refund Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please reach out to us via our contact form. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.